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Comment & Response |

Valuing Patient Experience as a Unique and Intrinsically Important Aspect of Health Care Quality

Rebecca Anhang Price, PhD1; Marc N. Elliott, PhD2; Alan M. Zaslavsky, PhD3
[+] Author Affiliations
1RAND Corporation, Arlington, Virginia
2RAND Corporation, Santa Monica, California
3Department of Health Care Policy, Harvard Medical School, Boston, Massachusetts
JAMA Surg. 2013;148(10):985-986. doi:10.1001/jamasurg.2013.3414.
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To the Editor Lyu and colleagues1 could not find significant associations between patients’ overall ratings of hospitals and those hospitals’ performance on surgical process measures. Their study of 31 hospitals had insufficient power to establish moderately strong associations such as those previously shown in a similar but larger study.2 However, even if their findings were confirmed in a larger sample, they should be neither surprising nor concerning.

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October 1, 2013
Daniel M. Saman, DrPH, MPH, CPH; Kevin T. Kavanagh, MD, MS
1Division of Research, Essentia Institute of Rural Health, Duluth, Minnesota
2Health Watch USA, Somerset, Kentucky
JAMA Surg. 2013;148(10):985. doi:10.1001/jamasurg.2013.3408.
October 1, 2013
Heather Lyu; Michol Cooper, MD, PhD; Julie A. Freischlag, MD; Martin A. Makary, MD, MPH
1Department of Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland
JAMA Surg. 2013;148(10):986-987. doi:10.1001/jamasurg.2013.3411.
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